Use Profile → Support inside FataMoto. This helps the support team identify your account and ride more quickly.
Send us a message
In the app: open Menu → Information → Delete account.
Without the app: use the form above or email [email protected]. Write “Delete my account” and the phone number on your account. We will confirm it is yours, then delete the account. Some records, such as ride and payment records, are kept where the law requires.
Quick answers
How do I request a ride?
Choose Ride Now, confirm pickup and destination, review the route and offered fare, then select Request Ride. Read the full guide.
How do I send a package delivery?
Choose Delivery, confirm pickup and drop-off locations, and enter the recipient's details. The rider confirms pickup and drop-off with a secure code, and you can track progress live. Read the full guide.
Why do I need a ride token?
A token pays for FataMoto’s matching, tracking, and safety service. Customers and riders each need an available token for a ride or delivery. Read the full guide.
How do I contact support?
Open Profile → Support in the app for ride-specific help, or email [email protected].
How are ride fares paid?
The agreed ride fare is paid directly to the rider. MoMo is available for supported in-app token purchases. Read the full guide.
What if I have a safety emergency?
Move to a safe location and contact the appropriate public emergency service. FataMoto support is not an emergency service. Read the full guide.
How do I delete my account?
In the app, open Menu → Information → Delete account. If you no longer have the app, see “Delete your FataMoto account” on this page. Some records may be retained where legally or operationally required.