How to send a package
- Choose the pickup and drop-off locations.
- Enter the recipient's details.
- Check the delivery fare shown in the app, then request the delivery.
- Follow the rider's progress live.
What you can send
Packages can weigh up to 10 kg and measure up to 50 cm on each side.
Secure handover
When the rider arrives, the sender receives a pickup code. The recipient receives the final delivery code. The rider confirms pickup and drop-off with these secure codes.
Tracking
Every delivery has a tracking number. The recipient can follow the delivery in the app with the tracking number sent by the sender.
Who pays
The recipient pays the delivery fare directly to the rider. Two Ride Tokens are used when a delivery is completed. The sender needs two available Ride Tokens to request a delivery.
Need help?
For help with a delivery, use Profile → Support in the app or email [email protected].